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Cancellation & Refund Policy
At Luna Jewels, every piece is thoughtfully crafted to celebrate your individuality and timeless sense of style.
1. Cancellations
Before Shipment: You can cancel your order at any time before it ships from our facility. To request a cancellation, please email or call us immediately. Once confirmed, a full refund will be processed to your original payment method.
After Shipment: Once your order has been dispatched or handed over to our courier partner, it cannot be canceled or modified.
2. Returns
Returns Within 48 Hours: If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and supporting images or videos. Our team will review the issue and assist you accordingly.
3. Refunds for Damaged or Wrong Items
If your product arrives damaged during transit (e.g., broken packaging) or if you received the wrong item, you are eligible for a refund.
To help us process your refund quickly:
Contact us within 48 hours of receiving your package.
Provide your Order Number.
Share a clear photograph or video showing the damaged product or the incorrect item received.
📦 Refund Timeline: Once your request is reviewed and approved, refunds will be credited to your original payment method within 7 days.
📞 Need Assistance?
If you have any questions about your order, cancellations, or refund requests, please reach out to our team:
If you have any questions about your order, cancellations, or refund requests, please reach out to our team:
📧 Email: lunajewels29@gmail.com
📞 Phone: : +91-7082144953
📞 Phone: : +91-7082144953